Customer Service

For all customer service inquiries, call 334.649.9121 or email info@exvotovintage.com

Returns & Exchanges
We accept returns within 14 days of customer receiving a product ordered online. For a refund to be issued, the product must be received by the ExVoto office in unworn and original condition with tag attached. You will be credited in full, minus all shipping charges. We do not pay for returns to be shipped back to ExVoto Vintage. We reserve the right to deny unreasonable repairs, returns, and exchanges. All sale items and engraved items are final sale and cannot be returned or exchanged.

To return or exchange an item, send your item along with your contact information to:

ExVoto Vintage
514 Cloverdale Road Suite 6
Montgomery, AL 36106

Once we have received your item, we will credit you back for your purchase.

Engraving/Custom Pieces
Engraved pendants and lockets, as well as lockets with blessing charms added are nonrefundable items. ExVoto cannot issue a refund for lockets or pendants which have become damaged by after-purchase engraving.

Orders with engraving take additional time and cannot be shipped the same day the order is placed.

Shipping ExVoto
Vintage ships via USPS. We offer $10 flat rate ground shipping on all domestic orders and complimentary ground shipping on domestic orders over $150.

Orders with expedited shipping will be shipped through FedEx. In some cases, additional shipping fees may apply.

Orders placed after 3:00 PM CST will begin processing the following day. All orders placed on Friday after 12:00PM CST will begin processing on the following Monday morning, including orders with expedited shipping.

Jewelry Care
Chlorine water, salt water, perspiration, soap, perfumes, make-up, lotions and hair spray are all potentially damaging to your gold-plated and sterling silver jewelry. Always remove your ExVoto jewelry before applying lotion, exercising, swimming and spraying perfume or hairspray. Wipe your jewelry lightly with a soft cotton cloth after wearing to keep it clean of make-up and skin oils. Use a tiny drop of liquid soap if needed, but never an abrasive cleaner. Store your ExVoto Jewelry in the cloth dust bag it came in, or a velvet-lined jewelry box separate from other jewelry so that is does not become scratched. Keep anti-tarnish paper in your jewelry box or drawer to help reduce tarnishing.

Repairs
All first-time repairs are complimentary, excluding missing pieces of the jewelry. For an item to be repaired, mail your piece to 514 Cloverdale Road Suite 6, Montgomery, AL 36106 with a contact name and phone number included.

Please note that repair authorization is issued on a case by case basis and may not be granted if damage is found to be caused by foregoing proper jewelry care. Please allow up to 2-4 weeks for repair to be completed.

All repairs are subject to shipping charges.